About the returning flight we checked in and the staff greeted us and appeared really Expert. Of course right until we go to the counter. The youthful man was extremely inexperienced. The agent beside him explained that we place the incorrect ticket on considered one of our eight bags. They two gentlemen couldn't do the job it out and fundamentally informed us every thing was Alright.
Right until I'd the opportunity to get Tracy Paul over the mobile phone I could fully grasp her and he or she was quite very well
Luis don't just got us on the flight but upgrade to top quality. This was an enormous take care of for us. The flight amount was AA2386 just in case I spelled Luis’s very last identify Erroneous.
Locate issues getting in contact with AA reservation by cell phone, its usually active and impossible to speak to the reservation staff members, once contacted. Would like to communicate by e-mail, be sure to give me an e-mail deal with of Ecuador Reservation Department. Many thanks.
rosity to us shareholders. Administration and all staff of AAL are naturally executing a fantastic job, mirrored from the constant rise of
I have designed 3 tries to Make contact with consumer service through e-mail with regards to a current Global flight where I had issues with not only the preferred seats that i did not receive, however the Awful buyer service through which my sister And that i gained. She was discriminated towards for staying to large to generally be served food since the tray couldn’t arrive down so the flight attendant claimed he couldn’t feed her. Whilst there were open up seats, and we could have been much better accommodated, instead we have been place close to the Home windows and stuck there with babies.
My American Buddy bought tickets on my behalf but I've acquired no info from you. I haven’t received any “number” from you — how am I suppose to pick up my ticket at Narita airport?
When we eventually gained an e mail reaction from American Airlines, the full response time was close to one hour. Despite the fact that we waited one hour, we did acquire many responses to our Original question:
We are actually Regular flyer prospects for more than thirty a long time, and among the list of attractions for us to continue with all your services are definitely the benefits you offer to us and The nice service we have often had in a lot of trips with AA. On Jan 29 2015, I referred to as AA en Español to create preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with all of the paper perform And that i did buy all the additional fees with my Town Charge card foe my partner and myself and Ana Maria instructed me which i will receive confirmation on my e mail, and gave me in excess of the cellphone our two locator data. Very well, currently After i identified as yet again mainly because we did not get the knowledge on my e mail, we were being educated to our surprise that only my husband had reservation and there was very little on file for myself!
My family just traveled from Boston MA to Charlotte NC and had a Awful practical experience boarding the airplane. Each my youngsters have disabilities and we had been created to board the airplane past. I'm not delighted with how your airline treats small children with disabilities. A policy modify should be designed.
Incredibly upset with AA. During my travel to NORFOLK from ALBUQUERQUE this time all over on Armed service Orders – too many difficulties transpired that I just can’t overlook and question why some procedures exist as they do. Starting off, my baggage was not tagged correctly coming out of Albuquerque and did not make the transfer link in DFW to ORF – eight hour hold off with bags getting to me, which experienced my uniforms for the next day. Of course I acquired my uniform in time, but only authorized for ~4 hours of sleep prior to reporting for duty following I drove to airport to obtain the bag. Let alone my DoD ID is currently not within your technique to allow for TSA pre-check…both of these circumstances are usually not a giant deal and I can easily forget about this stuff without needing for making a remark…the return trip back again to ABQ is my explanation. On my return journey, my program was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than a person hour resulting in me to have about a fifteen moment window for my connection flight in CHARLOTTE to PHOENIX. After i observed this restricted window, I tried to work with the customer service clerk for the gate in NORFOLK to own some thing completed (i.e. notify gate in CHARLOTTE that somebody on Armed service ORDERS may be a minor late and to carry gate to permit transfer – would have solved what is about to occur)…due to the fact 15 minutes was in a few “thirty minute window” allowance for something to get accomplished Which I would have time to help make my transfer – she wouldn't or couldn't do anything at all for me.
Wanda also purchased a wheelchair for me as one had NOT been ordered Despite the fact that I had requested 1 Once i purchased my ticket.
touring from Miami to Lima on Saturday March 21 even when I reserve the seats beforehand I acquired the final row on the proper side by the window as well as seat didn't go earning my flight challenging ., on how back again on flight # 918 the service was worst. from your sign in I needed to open up my accommodate conditions to even Resources up the weigth . when I present to buy the 3 extra pounds they try and cost me $ 180.00per match circumstance. keeping away from to pay for $ 480.00 I had to go on he ground to move close to my belongins ,I had to go back to the counter due to the fact out seats ( we have been # 10 on line at sign in ) were being separates, after that we experienced to help keep strolling about the gates as the counter staff in no way gave us the gate variety, ( Once i inquire with regards to the gate information and facts to a different amercian ailines personnel in gate 26 he pointed to the gate screan ) this time the seats felt scaled-down that usual , the food was horrible, the bread was so difficult , the lettuce on the salad look outdated , I returned the meals precisely the same way that I received it, the light turns off though im studying severeal times which i had to maintain my finger over the swap to continue studying following 5 horrible hrs I got on the summary which i wont travel on American Airways once again
I made an effort to make use of a $five hundred travel voucher to get a new flight and I was unable to do so as American Airways refused to accept the voucher. Make sure you tell vacationers to keep their seats and not be scammed by these fictitious vouchers that AA provides for tourists to give up their seats.